Effective Date: July 1st, 2025
At Brandywine Soapery, we take pride in getting your handmade products to you quickly, carefully, and at the best possible shipping rates.
Processing Time
-
Orders are typically processed and shipped within 2–4 business days.
-
During holidays, sales, or new product launches, processing times may be slightly longer.
Shipping Rates
-
We do our best to keep shipping prices low and transparent.
-
Free shipping is automatically applied to all U.S. orders of $75 or more (after discounts, before tax).
-
Standard shipping rates are calculated at checkout based on your order total and destination.
Shipping Methods
-
All orders are shipped via USPS or UPS (depending on best available rates and delivery times).
-
You will receive a tracking number once your order has shipped.
Delivery Times
-
Standard delivery typically takes 3–7 business days within the U.S. after your order has been processed.
-
Delivery times are estimates only and may vary due to factors outside our control (e.g., weather, postal delays, holidays).
Incorrect Address or Lost Packages
-
Please double-check your shipping information at checkout. Brandywine Soapery is not responsible for orders shipped to incorrect addresses provided by the customer.
-
Once a package leaves our facility, we are not responsible for lost or stolen items. If this happens, we recommend contacting the carrier directly with your tracking information.
Damaged Packages
-
If your order arrives damaged, please contact us within 3 days of delivery at info@brandywinesoapery.com with photos of the damaged items so we can make it right.